Returns & Exchanges

Each KASHKA order is processed with special care and attention. With our no-fuss exchange and return service, KASHKA London is your ideal e-tailer for purchasing goods for yourself or to send gifts to loved ones.

Please note that all our products are meticulously handmade one piece at a time. Due to this process, there may be a slight variation from one item to the next. Such variations are inherent in the manufacturing of handmade products, so you may expect minor distinctions that will make your purchase special and truly one of a kind.

KASHKA cannot guarantee the ‘lifelong’ properties of the metals and gemstones used in the items of jewellery.

  • To ensure that your purchase retains its appearance, please bear in mind that silver reacts with air and tarnishes. This can easily be removed with a silver polishing cloth.
  • Store all items separately to avoid tangling.
  • The use of perfume, cosmetic, hair and body sprays onto jewellery may alter its appearance over time.
  • Do not wear items of gold plated jewellery when swimming as the chemical reaction with the chlorine may cause the plating to wear away.

If, however, for any reason you are not satisfied with your purchase, you may return it within 14 days.

Please Note the following cannot be returned or exchanged:

  • Earrings cannot be returned or exchanged due to hygiene reasons.

  • Custom designed merchandise, special orders and items engraved with personalised information cannot be returned or exchanged.

  • Please note that all sale and discounted items are final sale and therefore not eligible for exchange or return.

Returns Number (RN)

Please contact KASHKA customer services at [email protected] in order to request your RN (Returns Number). You have 14 days “peace of mind period” to request a RN (Returns Number) and a further 7 days to send the goods back.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

For all returns

Once the return has been approved, write the RN (Returns Number) on the box. All returns shipments are the customer’s responsibility to arrange and pay for. We recommend you to use an insured and recorded delivery service. Please retain all receipts for proof of postage and tracking, as the parcel remains within your responsibility until it reaches KASHKA London in the UK. All International taxes and duties charges will not be covered by KASHKA.  As soon as your package has been received a member of our customer services will get in touch.

The returns address for all UK and International returns is as follows:

KASHKA LONDON

Cardinal Point,
Park Road,
Rickmansworth
WD3 1RE

If you have any questions please contact KASHKA at [email protected]